Nearshore Inbound Call Experts: Outsourcing Done Right

In an effort to provide businesses with quality, customer service for their clients, Nearshore Inbound Call Experts also known as NICE Global was created. The founder and CEO of NICE Global, Paul Herdsman was already developing a name for himself in regards to outsourcing quality staffing for companies. Nearshore Inbound Call Experts was started and stationed in Jamaica with the promise of providing companies with ambitious and thoughtful customer service personnel. The company realizes that today’s entrepreneur desires the unique advantages that would allow them to focus on their day-to-day business operations while allowing NICE Global to handle other serviceable tasks, as well. Since 204, the company has become a standard-bearer in customer service which includes email, phone, online chat and billing solution services to name a few.

One of the many ways that Nearshore Inbound Call Experts remain at the top of the class is their above and beyond levels of training. For example, NICE Global has created a very unique training program called “Train the Trainer”, which allows senior employees to share information, tools, tricks and overall knowledge to the trainees and newly obtained staff. Another tool used by the NICE Global team is the “Four Point Pledge” program. This program allows senior-level employees to continue with extensive, ongoing training that also allows for senior staff to remain up-to-date and knowledgeable. The company has laid a solid foundation of quality service, competitive financing rates and a prime location in the Montego Bay area as key factors in their success. So, in the day and age of outsourcing for companies and entrepreneurs, NICE Global sets the standard. With its focus on providing a positive, corporate culture and an atmosphere where employees are encouraged to excel, NICE Global has been able to further improve the outsourcing experience for many entrepreneurs.

To know more visit @: nice.com.jm/