Established in 1991, Nationwide Title Clearing, Inc. is the nation’s leading wholesale documents processing provider. They are the primary source of mortgage documents for eight out of the top ten retail mortgage banking and title companies in the United States. Nationwide’s skilled employees and technology geared for results put them out ahead of everyone else in the field.
In a high-stress business like the mortgage business, Nationwide delivers the goods. They have access to all of the counties and jurisdictions that store necessary mortgage records which total over 3,600 places of origin in the country. Regarding efficiency, they have a failure rate of a mere .78% and a compliance percentage of 99.98%. This means that they hardly ever miss finding a document and that it is correct nearly 100% of the time.
Employees that can carry the load are the key factor in this unprecedented success story. Located in Palm Harbor, Florida, the 578 employees are very well trained to handle nearly any contingency that might crop up. The company screens people who are potential new hires to find those individuals who are destined to be successful in this business.
Once an employee is selected and comes aboard, he or she receive three weeks of high-intensity training, and after that, the employee is shadowed until the routine at that level is mastered. In addition to this initial training, there are 150 advanced training modules that are available to employees on a voluntary basis. The modules are important for advancement, some taking several months to complete.
Nationwide handles lien releases, assignments, nationwide abstractor services, document retrieval, final document processing, current owner and O&E reports, lien verification reports, tax status reports, collateral file audits and remediation.
The mortgage business is a very high-stress business, and according to John Hillman, the CEO of the company, the strategies of handling this pressure is built into the training. He recently stated in an industry-wide podcast that employees are trained to pick up the load if another employee is having difficulty. Watching each other’s backs is a normal activity when things begin to get difficult.
Hillman went on to say that compliance is a much-discussed topic in industry circles, but the necessary steps in achieving high compliance is also something that must be built into the training of employees. When objectives are published publically, and employees are given the right incentives, the proper training and follow-up procedures cause good things to happen.
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